Privacy Policy

                                              THE PITS LIMITED PRIVACY POLICY

This policy explains how we use the data you share with us, or that we collect about you. It details why and how we collect your data, why we keep it, what we use it for, and what you can do if you’re unhappy about how we use it. The Pits Limited processes data in accordance with the European Union’s General Data Protection Regulation, also referred to in this document and elsewhere as GDPR, and the Privacy and Electronic Communications Regulations (PECR).

When we use “We”, “Us” or “Our” in this policy we are talking about The Pits and employees and volunteers at The Pits. 

Personal data is information that can be used to identify an individual. This might include your name, address, telephone number or email address. We might store a variety of other information depending on the relationship we have with you. As well as these basic personal details, examples of other things this might include are:

• Data we require to process any agreement we have with you regarding any memberships you hold with us, purchases you make from our shop or other transactional arrangements . 
• Specific events you have attended or activities or visits you have undertaken as an organiser,  or visitor
• Details of organisations you represent or are involved with or have a demonstrable interest in if you have given it to us or made it available on public forums that we reasonably might be expected to use for research for our work.
• If you are a member of staff or volunteer with us we will store details we need to ensure your safety and that of our visitors, including information required for DBS checks if appropriate, or medical history.

Data is primarily collected during transactions with you. You might share your data with us when you’re buying a ticket,  attending or participating in an event, or working for us in a paid or voluntary capacity. You will also share it with us when you sign up for our newsletters or enter competitions, either in person at The Pits or via our website or social media channels, or when you register to use Wi-Fi on our site. You will know we have this information because you will have given it to us.

We may have your information if it has been shared with your consent by a third party.

We may supplement information we hold with other relevant, publicly available information, such as social media accounts, published articles or information available through places like Companies House.

We use your personal data in a variety of ways, depending on the relationship we have with you. The most common of these ways include:

• Communicating with you 
• Fulfilling requests from you or agreements we have with you, such as applications for and delivery of Membership and its benefits
• Processing sales transactions or other payments
• Identifying visitors, suppliers and participants to The Pits and its events
• Recording any contact we have with you
• Providing you with information that we think may be of interest to you, including information about the venue its events and the projects it is undertaking.i
• If you are a volunteer, participant or supplier, we will use your information to help us manage The Pits and its events to provide the best possible experience for our visitors and customers

Depending on the communication preferences you’ve indicated, we will contact you about things that we think will interest you, based on the data we hold and our reasonable assumptions. This correspondence might include

• Information about upcoming events based on your consents and your historical attendance
• Information about The Pits and its displays and events.

                                                                      Opting out

Our correspondence will always include contact details or links to enable you to change your contact preferences, so even if you’ve opted-in to receiving information from us, you can opt-out at any time. You can also check and change your contact preferences at any time by emailing miket@thepits.uk

We will never sell or share your information to other organisations to use for their own purposes.

As part of our service to you, we do need to share your information with third-party organisations who we engage to carry out work on our behalf. They might include:

• Our on-site catering, hospitality and event partners
• IT specialists who help us manage and maintain our database
• Other professional marketing specialists who we engage to help us with these aspects of our work
• Financial specialists contracted by us to deliver specific services.

We only share information with these companies if they agree to abide by GDPR regulations, that they keep the information secure and confidential and that they only use the information for the purposes it was supplied.

We will also share your information if legally required to do so by the police, regulatory or other legal bodies, or if we think it is necessary to protect or defend our rights, property or the personal safety of our staff and volunteers or visitors to our premises or websites.

Occasionally, we promote and manage events in partnership with other organisation, and personal data specific to that event is collected by both us and the partner organisation. When this is the case it will be clearly advised at the time the information is collected.

We use CCTV for security purposes which records movements of individuals around our site. This data is kept for an appropriate time, dependent on the assessment of current risk.

We store information on paper files in our registered office, on computers located in the UK, and on reputable cloud services and third party organisations that may be situated inside or outside the European Economic Area.

The security of your data is of the greatest importance to us and we have measures in place to protect against loss and misuse of personal data through staff training, password protection and secure filing systems.

We will only keep your information for as long as we need it to manage the relationship we have with you, based on the parameters of that relationship, or for as long as we are legally required to. When we dispose of your data it will be done securely.

Personal information regarding staff and volunteers may include information that is classified as sensitive, such as racial or ethnic origin, medical records and criminal records. All personal information relating to staff and volunteers is processed in line with the Information Commissioner’s Office Employment Practices Code.

You have the right to change your communication consents at any time. You can do this by contacting us via email at miket@thepits.uk .

For more information about your rights under GDPR, visit the website of the Information Commissioner’s Office at ico.org.uk

Whenever we update our privacy policy we will update this page on our website. This notice was last updated on 24th November 2022.

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